(Cross-posted to www.SheSaidHeSaid.com)

To the man in Bromyard who called a few weeks ago about getting security grilles fitted, apologies. I took your name & number down, and a few days went by, and the day of our appointment came & went, and can I find the note I took?

Sadly, I think my baby daughter ate it. Not literally – this isn’t a homework excuse – but the sheer level of disruption an almost-toddler has, in a day or two from being a crawler unable to reach a table, and the few days you asked me to wait to call back combined, and the note was lost.

Please rest assured that this won’t happen again. I will make sure to store even first contact enquiry info in the same well protected encrypted filesystem that all the confidential customer data goes.

Now, I must go and sort more things out. She is 1 tomorrow, and there is jelly to be made!